Privacy Policy

Last updated: 13 September 2026

Hunter & Coast Air & Electrical (ABN 94 643 580 018) (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website and to enquiries you make with us.

Information we collect

Information you give us. When you contact us through our enquiry forms, by phone or by email, we may collect your name, phone number, email address, service address or suburb, and details about the job you need done.

Information collected automatically. When you visit this website we may collect technical information such as your IP address, device and browser type, pages viewed, and how you interact with the site. We collect this through cookies and analytics tools (see “Cookies and analytics” below), and only where you have consented.

How we use your information

• To respond to your enquiry and provide quotes;
• To schedule, carry out and follow up on air conditioning and electrical work;
• To keep records and manage our business;
• To understand and improve how our website performs;
• To meet our legal and regulatory obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Cookies and analytics

We use cookies and third-party analytics to understand how visitors use our site. These tools are Google Analytics 4, Microsoft Clarity and Ahrefs Web Analytics. Analytics cookies are only set after you accept them via our cookie banner. You can change or withdraw your choice at any time using the “Cookie settings” link in our website footer. For detail on the specific cookies used, see our Cookie Policy.

When we disclose information

We may disclose your information to:

• Our staff and contractors, so we can carry out your job;
• Service providers who help us operate (for example our website host, email provider, and the analytics providers named above);
• Government bodies or others where required or authorised by law.

Overseas disclosure

Some of our service providers (including Google, Microsoft and Ahrefs) may store or process data on servers located outside Australia, including in the United States and the European Union. Where this occurs we take reasonable steps to ensure your information is handled consistently with the APPs.

Storing and protecting your information

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and to destroy or de-identify it when it is no longer needed.

Accessing and correcting your information

You may ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Other websites

Our site may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the “last updated” date above.

Contact us

Hunter & Coast Air & Electrical
Email: info@hunterandcoastairelec.com.au
Phone: 0400 729 577
Servicing Newcastle, Lake Macquarie and the Hunter region, NSW.